Our Shipping Policy



Thank you for shopping with us! Here’s what you need to know about our shipping process:

Order Processing:
Orders are processed within 2–3 business days (excluding weekends and holidays) after you receive your confirmation email.

Shipping Options:

  • Standard Shipping: Charged at SGD 5 for orders below SGD 100 and delivered within 4-7 business days.
  • Free Shipping: Available for orders above SGD 100—details at checkout.
    Note: We currently do not offer international shipping.

Tracking Your Order:
Once your order ships, we’ll email you a tracking number to follow its progress.

Delivery Times:
Delivery times are estimates and may vary based on location or unforeseen factors.

For return and exchange information, please visit our website. If you have any questions, our team is happy to assist at team@jewelsceylon.com.

Answers, Just for You

What materials are your jewelry made from?

Our jewelry is crafted from high-quality materials, including 925 sterling silver, gold, and gem-studded designs featuring authentic gemstones. Each piece is carefully inspected for quality and durability.

Do you provide certificates for gemstones?

Our bespoke "My First Sapphire" collection features stunning Sri Lankan sapphires, each accompanied by a certificate of authenticity. These certificates verify the gemstone's origin, quality, and genuineness, ensuring you receive a truly authentic and precious piece.

However, please note that our silver gemstone jewelry does not include a gem certificate.

If you have any additional questions or specific requests, feel free to contact us—we're happy to assist!

Do you offer custom or personalized jewelry?

Yes! We specialize in creating unique pieces. For our "My First Sapphire" bespoke custom gold collection, gemstone certificates are included. Contact us via email at team@jewelsceylon.com or WhatsApp us to discuss your custom jewelry needs.

How do I take care of my jewelry?

To maintain the beauty of your jewelry:

  • Avoid contact with water, perfumes, or harsh chemicals.
  • Store your pieces in the jewelry box provided.
  • Clean them gently with a soft cloth regularly.

Do you ship internationally?

Currently, we only ship within Singapore.

How long does shipping take?

Domestic shipping within Singapore takes 4–7 business days. Orders above SGD 100 qualify for free shipping.

What is your return policy?

We accept returns within 7 days of delivery for unworn and undamaged items in their original packaging. Custom-made jewelry and our "My First Sapphire" collection are non-refundable. Contact us to initiate a return.

How do I track my order?

Once your order is shipped, you’ll receive a confirmation email with tracking details. Use the provided link to follow your shipment’s progress.

What payment methods do you accept?

We accept all major credit/debit cards for secure and seamless transactions.

Can I cancel or modify my order?

You can cancel or modify your order within 12 hours of placing it. After this period, changes may not be possible if the item has already been processed for shipping.

How can I contact you?

You can reach us via:

  • WhatsApp: Click the icon on the side of the screen to message us directly.
  • Email: Send us a message at team@jewelsceylon.com.
    We aim to respond within 24 hours.

What is the "My First Sapphire" collection by Jewels Ceylon?

The "My First Sapphire" collection is a bespoke custom gold jewelry service that allows you to create a unique, one-of-a-kind piece featuring the stunning Sri Lankan sapphire of your choice. Here's how it works:

  • Customized Designs: You share your design ideas, and we work with you to craft a beautiful gold jewelry piece tailored to your vision.
  • Gemstone Selection: We provide you with a curated selection of exquisite Sri Lankan sapphires, offering options to suit your budget and preferences.
  • Quality Assurance: Each sapphire comes with a certificate of authenticity, ensuring you receive a genuine, high-quality gemstone.
    This service is perfect for those looking to create meaningful, timeless jewelry for special occasions or as a personal keepsake.