Our Custom Process
Custom Engagement Rings by Jewels Ceylon (Launching March 2025)
Finding the perfect engagement ring doesn’t have to be stressful. At Jewels Ceylon, we make it easy by crafting the perfect ring for you. And we won’t stop until you say, “Wow, it’s perfect!”
Step 1: Free Consultation
Your journey begins with a chat—whether via whatsapp messages, virtually or over the phone.
We’ll discuss:
- Your design ideas and inspirational images (if any).
- Preferred metals and gemstones.
- Your budget.
If you’re unsure about your design or budget, our team will guide you through various options to help you decide. Once we understand your vision, we’ll provide a price quote for approval.
After approving the quote, we’ll begin! A 50% non-refundable deposit* is required to start the process, which covers designing, gemstone sourcing, and production.
*This deposit is non-refundable as it’s used for purchasing your custom gemstone and starting work. Learn more in our Custom FAQs.
Step 2: Sketching Your Design
If you provide a reference image, we’ll use it to create artistic sketches. If not, we’ll design based on your consultation.
You’ll review and provide feedback, and we’ll refine the design until it’s perfect. If you make significant changes mid-process, we’ll incorporate them and adjust the quote accordingly.
Step 3: Gemstone Selection - "My First Sapphire"
We specialize in sourcing premium Sri Lankan Sapphires through our bespoke brand, "My First Sapphire".
Here’s how it works:
- Based on your preferred sapphire color, hue, and budget, we’ll curate an exclusive selection.
- Our expert team will guide you in choosing the perfect sapphire, ensuring quality and authenticity.
- Each sapphire is hand-selected to match your design and personal preferences.
Step 4: Design Rendering and Gold Casting
We create a detailed design of your ring, showing precise dimensions and features.
- You’ll review the render and request adjustments until it’s just right.
- Once approved, we’ll share videos for your review.
- Finally, we’ll proceed with gold casting to bring your design to life.
Step 5: Production
Our skilled Sri Lankan goldsmiths handcraft your ring with precision and care.
Step 6: Quality Check
We conduct a thorough inspection to ensure flawless craftsmanship. The ring is cleaned in an ultrasonic cleaner and reviewed in detail.
Once approved, we’ll share videos of the final piece. At this point, you’ll complete the remaining 50% payment.
Step 7: Delivery Within Singapore
Your custom ring will be delivered to your doorstep for FREE anywhere within Singapore.
Your package includes:
- A proposal-ready ring box.
- Warranty card.
- Care card.
- Gemstone certificate for your sapphire.
With Jewels Ceylon and My First Sapphire, your dream engagement ring begins with a timeless gemstone.
Answers, Just for You
What materials are your jewelry made from?
Our jewelry is crafted from high-quality materials, including 925 sterling silver, gold, and gem-studded designs featuring authentic gemstones. Each piece is carefully inspected for quality and durability.
Do you provide certificates for gemstones?
Our bespoke "My First Sapphire" collection features stunning Sri Lankan sapphires, each accompanied by a certificate of authenticity. These certificates verify the gemstone's origin, quality, and genuineness, ensuring you receive a truly authentic and precious piece.
However, please note that our silver gemstone jewelry does not include a gem certificate.
If you have any additional questions or specific requests, feel free to contact us—we're happy to assist!
Do you offer custom or personalized jewelry?
Yes! We specialize in creating unique pieces. For our "My First Sapphire" bespoke custom gold collection, gemstone certificates are included. Contact us via email at team@jewelsceylon.com or WhatsApp us to discuss your custom jewelry needs.
How do I take care of my jewelry?
To maintain the beauty of your jewelry:
- Avoid contact with water, perfumes, or harsh chemicals.
- Store your pieces in the jewelry box provided.
- Clean them gently with a soft cloth regularly.
Do you ship internationally?
Currently, we only ship within Singapore.
How long does shipping take?
Domestic shipping within Singapore takes 4–7 business days. Orders above SGD 100 qualify for free shipping.
What is your return policy?
We accept returns within 7 days of delivery for unworn and undamaged items in their original packaging. Custom-made jewelry and our "My First Sapphire" collection are non-refundable. Contact us to initiate a return.
How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking details. Use the provided link to follow your shipment’s progress.
What payment methods do you accept?
We accept all major credit/debit cards for secure and seamless transactions.
Can I cancel or modify my order?
You can cancel or modify your order within 12 hours of placing it. After this period, changes may not be possible if the item has already been processed for shipping.
How can I contact you?
You can reach us via:
- WhatsApp: Click the icon on the side of the screen to message us directly.
- Email: Send us a message at team@jewelsceylon.com.
We aim to respond within 24 hours.
What is the "My First Sapphire" collection by Jewels Ceylon?
The "My First Sapphire" collection is a bespoke custom gold jewelry service that allows you to create a unique, one-of-a-kind piece featuring the stunning Sri Lankan sapphire of your choice. Here's how it works:
- Customized Designs: You share your design ideas, and we work with you to craft a beautiful gold jewelry piece tailored to your vision.
- Gemstone Selection: We provide you with a curated selection of exquisite Sri Lankan sapphires, offering options to suit your budget and preferences.
- Quality Assurance: Each sapphire comes with a certificate of authenticity, ensuring you receive a genuine, high-quality gemstone.
This service is perfect for those looking to create meaningful, timeless jewelry for special occasions or as a personal keepsake.