Jewelry Care

At Jewels Ceylon, our jewelry is handcrafted using high-quality materials. With proper care, your pieces can last a lifetime! Since different materials require specific care, this guide outlines tips for solid gold, plated jewelry, gemstone pieces, and sterling silver. Follow these instructions to maintain the beauty and shine of your jewelry.

General Tips for All Jewelry

Wear:

  • Last On, First Off: Put on your jewelry after applying creams, makeup, perfume, and hairspray.
  • Remove Before Activities: Take off jewelry before showering, swimming, exercising, or engaging in sports or heavy activities.

Care:

  • After each use, wipe gently with a clean, soft microfiber cloth.
  • Avoid exposure to:
    • Chlorine (e.g., swimming pools and hot tubs).
    • Saltwater (e.g., sea water or perspiration).
    • Direct sunlight and extreme heat/light.

Clean:

  • Soak in a bowl of lukewarm water with a drop of gentle dish soap.
  • Gently rub with your fingers or use a soft toothbrush/Q-tip for hard-to-reach areas.
  • Rinse thoroughly and place the jewelry on a soft cloth to dry.
  • Once completely dry, wipe with a lint-free cloth before storing.

Important:

  • Avoid cleaning jewelry with strong household chemicals or abrasive toothpaste, which can scratch metals and stones.

Store:

  • Store your jewelry in the provided Jewels Ceylon box when not in use.
  • Use the divider in the pouch to separate individual pieces (e.g., each earring) to prevent scratches.
  • Keep your jewelry in an area with low humidity.

With every purchase, we provide a high-quality jewelry box and microfiber cloth to protect your treasures. Proper storage and care will ensure your jewelry remains as stunning as the day you received it!

Answers, Just for You

What materials are your jewelry made from?

Our jewelry is crafted from high-quality materials, including 925 sterling silver, gold, and gem-studded designs featuring authentic gemstones. Each piece is carefully inspected for quality and durability.

Do you provide certificates for gemstones?

Our bespoke "My First Sapphire" collection features stunning Sri Lankan sapphires, each accompanied by a certificate of authenticity. These certificates verify the gemstone's origin, quality, and genuineness, ensuring you receive a truly authentic and precious piece.

However, please note that our silver gemstone jewelry does not include a gem certificate.

If you have any additional questions or specific requests, feel free to contact us—we're happy to assist!

Do you offer custom or personalized jewelry?

Yes! We specialize in creating unique pieces. For our "My First Sapphire" bespoke custom gold collection, gemstone certificates are included. Contact us via email at team@jewelsceylon.com or WhatsApp us to discuss your custom jewelry needs.

How do I take care of my jewelry?

To maintain the beauty of your jewelry:

  • Avoid contact with water, perfumes, or harsh chemicals.
  • Store your pieces in the jewelry box provided.
  • Clean them gently with a soft cloth regularly.

Do you ship internationally?

Currently, we only ship within Singapore.

How long does shipping take?

Domestic shipping within Singapore takes 4–7 business days. Orders above SGD 100 qualify for free shipping.

What is your return policy?

We accept returns within 7 days of delivery for unworn and undamaged items in their original packaging. Custom-made jewelry and our "My First Sapphire" collection are non-refundable. Contact us to initiate a return.

How do I track my order?

Once your order is shipped, you’ll receive a confirmation email with tracking details. Use the provided link to follow your shipment’s progress.

What payment methods do you accept?

We accept all major credit/debit cards for secure and seamless transactions.

Can I cancel or modify my order?

You can cancel or modify your order within 12 hours of placing it. After this period, changes may not be possible if the item has already been processed for shipping.

How can I contact you?

You can reach us via:

  • WhatsApp: Click the icon on the side of the screen to message us directly.
  • Email: Send us a message at team@jewelsceylon.com.
    We aim to respond within 24 hours.

What is the "My First Sapphire" collection by Jewels Ceylon?

The "My First Sapphire" collection is a bespoke custom gold jewelry service that allows you to create a unique, one-of-a-kind piece featuring the stunning Sri Lankan sapphire of your choice. Here's how it works:

  • Customized Designs: You share your design ideas, and we work with you to craft a beautiful gold jewelry piece tailored to your vision.
  • Gemstone Selection: We provide you with a curated selection of exquisite Sri Lankan sapphires, offering options to suit your budget and preferences.
  • Quality Assurance: Each sapphire comes with a certificate of authenticity, ensuring you receive a genuine, high-quality gemstone.
    This service is perfect for those looking to create meaningful, timeless jewelry for special occasions or as a personal keepsake.